Refund policy
Return Policy
At Wild Threads Co., our number one priority is making sure you love your purchase! If something isn't quite right, we're here to help. Please review our return policy carefully before requesting a return.
Return Window
We have a 7-day return policy, which means you have 7 days from the date your order is delivered to request a return.
To initiate a return, please email us at wildthreads.shop.co@gmail.com with your order number and reason for the return.
Once your return request has been approved, we will provide a prepaid return shipping label along with instructions for returning your item. Returns sent without prior approval will not be accepted.
Return Eligibility
To be eligible for a return, your item must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be in its original packaging.
- Be free of perfume, smoke, pet hair, deodorant, makeup, stains, or any other odors.
- Include proof of purchase or your order number.
Items that do not meet these requirements may be denied.
Return Shipping
Once your return request has been approved, you will receive a prepaid return shipping label via email.
Please ship your return within 3 business days of receiving your return label. If the label is not used within that timeframe, it will be voided and the shipping cost is non-refundable.
Return Fees
The following fees will be deducted from your store credit:
- A 5% restocking fee on all approved returns.
- A $7 return shipping fee will be deducted from your store credit when your return is processed.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or clearance items
- Gift cards
- Custom or personalized items
- Accessories
- Shoes
- Seasonal or holiday items
- Claim game or mystery items
If you have questions about whether your item qualifies for a return, please contact us before purchasing.
Damages & Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at wildthreads.shop.co@gmail.com so we can evaluate the issue and make it right.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, simply return your eligible item following our return policy. Once your return has been approved, you may place a new order for the item you'd like.
Processing Time
Once your return has been received and inspected, please allow 3–5 business days for processing.
You will receive an email once your return has been completed and your store credit has been issued. Returns are processed in the order they are received.
Questions?
If you have any questions regarding your order or our return policy, we're always happy to help! Please contact us at wildthreads.shop.co@gmail.com.
Thank you for supporting Wild Threads Co. We truly appreciate your business and look forward to helping you find pieces you'll love! 🤍